Function Information, Policies & Terms & Conditions

1. Our enclosed menus are suggestions only. Our Executive Chef and Catering Team will be pleased to create professional menus to suit your needs and to meet your budget.
2. We ask that you advise our Function Department of your menu selections 3 weeks prior to the function date; final guaranteed number required 96 business hours prior to function date. The original expected figure would automatically become the guarantee if the Hotel is not notified by this time. Notification for a Monday event is due the previous Tuesday.
3. The Hotel will set up for 5% over the guaranteed number; space permitting. The customer will be charged for the number guaranteed or actual attendees; whichever is greater.
4. For the protection of our Guests and in accordance with Health & Safety regulations, the Hotel will be the sole provider of all food and beverage items. No food and beverage items may be removed from the function room or stored on your behalf for a later function.
5. As is customary, function prices are subject to change due to fluctuating food cost. Prices for all functions will be guaranteed 3 months prior to the event date unless specified otherwise.
6. The guaranteed maximum number of people anticipated assigns function rooms. The Hotel reserves the right to relocate groups due to changes on numbers, set up requirements or service times.
7. The Hotel reserves the right to renegotiate a change in function rooms and prices if there is a decrease in the room requirements, function attendance or planned food and beverage.
8. A signed copy of our function contract or electronic confirmation returned to our Catering office would ensure that all agreed upon requirements are as stated and that you agree with our terms and conditions laid out here within. Should the Hotel not be in possession of a signed contract, the function would be considered as cancelled.
9. To confirm a booking, a non-refundable payment of 50% of the total estimated charges or £1000.00 (whichever is less) is required.
10. Cancellation of any function after the booking is confirmed will be subject to a cancellation fee amounting to the retail value of the space held for you and no amount paid in advance will be refunded. In that circumstance, any money we retain will be compensation to us for your cancellation, and not a payment for services.
11. Billing privileges may be applied for by the Convenor through the Hotel Credit Department. Private, Social and Cultural events are required to pay the estimated charges one (1) month prior to the event; major credit cards, direct debit, cash or bank drafts are the only acceptable methods of payment.
12. The Client agrees to conduct the event in an orderly manner in full compliance with applicable laws, regulations and Hotel rules, copies of that are available from the Catering Department. The Client assumes full responsibility for the conduct of all persons in attendance at the event and for any damage done to any part of the Hotel premises by the Client, Client agents, invitees, employees or independent contractor hired by the Client.
13. To avoid damages to wallpaper or paint, we do not allow taping, tacking or attachment of any posters, flyers or any written material to walls or doors without written consent from the Hotel.
14. The Hotel will not be responsible for loss or damage to any article left in the Hotel prior to, during or following any function.
15. Material shipped to the Hotel will be directed to the appropriate rooms. However, no responsibility is accepted for loss, damage, shipping or movement of heavy items. Insurance, arrangements and payment for customs clearance and labour/equipment for movement of heavy items must be provided by the Convenor.

THANK YOU FOR CONSIDERING THE CROSSWAYS HOTEL FOR YOUR SPECIAL EVENT AND WE LOOK FORWARD TO BEING OF SERVICE TO YOU