Privacy Policy
PRIVACY STATEMENT
The Crossways understands that customers care about the use and storage of their personal information and data and that you rely upon us to act in a careful and sensible manner in this regard.
This privacy policy statement has been created to demonstrate our commitment to the privacy of our customers. By using The Crossways, our website, our reservations telephone line and any other The Crossways’ service you are consenting and agreeing to the practices outlined in this statement. The Crossways will always handle information in compliance with the Data Protection Act (1998) and the General Data Protection Regulation (GDPR) (EU) 2016/679.
The Internet is a global environment and using the Internet to collect and process personally identifiable information involves the transmission of data on an international basis. By browsing this website and communicating electronically with us you acknowledge and agree to our processing your personally identifiable information in this way.
The Crossways is responsible only for the privacy statement and content of the website. The Crossways is not responsible for the privacy practices or the use of cookies on websites that you have accessed this website from or for the non-The Crossways sites that you access from this website.
Whilst every effort is made to update the information provided on this website on a regular basis, The Crossways makes no representations or warranties, whether express, implied in law or residual, as to the accuracy, completeness or reliability of information contained on any of the pages comprising the website and shall not be bound in any manner by any information contained on the website or any of the pages comprising the website.
The Crossways reserves the right at any time to change or discontinue without notice, any aspect, feature or service offered by way of this website. No opinions, information, data or content contained on the website shall be construed as advice and are offered for information purposes only. The Crossways gives no warranties and makes no representations as to the accuracy, completeness or reliability of any such opinions, information, data or content.
WHEN AND WHY IS PERSONAL INFORMATION COLLECTED?
- MAKING A RESERVATION
There are several ways of making a room booking with us, including the following
By calling us on 01749 899000
Online at www.thecrossways.co.uk using our secure online booking system
By emailing enquiries@thecrossways.co.uk (payment details cannot be given by email)
Via a third-party booking agent such as Booking.com or Expedia (Please see their privacy policies for information on how your personal data is collected and used)
Personal information, including your name, address, contact number, email address, credit card number, expiration date and security code is collected when making a reservation. This information assists with identifying you and contacting you regarding your reservation or any requests.
Your debit or credit card details will be verified and processed using a secure, reliable and fully PCI DSS compliant online payment processing gateway. All data is encrypted to ensure it cannot be read by anybody else. We accept all major credit and debit cards in multiple currencies. Please note we will never ask you for your payment information via email.
We will use your personal information to send you confirmation of your booking and for any pre-& post arrival communication.
- DURING YOUR STAY
Upon arrival we will use your personal information stored in our property management system to confirm your booking and identify you. This is the information collected when making your reservation or if booked via a third party agent such as Booking.com, upon check-in.
We also record your itemised spending during your stay for the purposes of billing. This information is also recorded to comply with financial reporting requirements.
For overseas visitors, we are required by local law to collect your passport number and next destination. We will only hold passport information for 12 months as required by law.
- MAKING A RESTAURANT BOOKING
There are several ways of making a restaurant booking with us, including the following:
By phone
By email
Personal information such as your name, telephone number and email address will be required when making a booking.
- COMPLETING A FEEDBACK QUESTIONAIRE
When completing a feedback questionnaire, we may ask you to provide your contact details. We may then wish to contact you regarding your feedback and experience with us.
- SIGNING UP TO OUR E-NEWSLETTER
We would like to send you our latest news and offers that may be of interest to you, however you will only receive these types of marketing communication if you have opted in. You can opt into mailing via the following ways:
Website sign up form
When making a reservation online or over the phone
When checking into The Crossways
When making a restaurant reservation
If you decide that you wish to opt out, you can do so by the following ways:
Clicking ‘Unsubscribe’ button included in our emails
Contact datacontroller@thecrossways.co.uk and request to be opted out of future marketing campaigns
- DOWNLOADING A BROCHURE
If you complete any of our brochure download request forms on our website, your information will be sent to the relevant department to process your request. Personal information collected will be used to assist with your enquiry and to contact you for further assistance
- CCTV
CCTV is installed in public areas, entrances and exits of our properties for the prevention and detection of crime. Footage is securely stored and is only accessible to authorised personnel. Footage may be shared with authorities if required by law.
- HOW IS YOUR PERSONAL INFORMATION STORED?
When making a reservation, your personal information is stored in our property management system as a guest profile. This information is available to our reservations team when you are making a booking and allows us to deliver the best possible service to you.
When making a reservation via a third party such as Booking.com, our privacy policy will apply to any personal information shared with us.
- HOW LONG DO WE STORE YOUR PERSONAL INFORMATION?
We will only keep your personal information for as long as it is necessary to fulfil our service to you, for business or legal purposes, or in accordance with applicable laws.
- EMPLOYEE ACCESS TO YOUR INFORMATION
Your information is disclosed to our employees, agents and representatives on a ‘need to know’ basis and we confirm that all such persons understand the importance of client confidentiality and privacy and are aware of the terms of this privacy policy.
- NON-DISCLOSURE TO THIRD PARTIES
The information and data we collect is important for The Crossways and we would not want to share this with anyone else. Unless we have your express consent, we will never disclose, rent, trade or sell your personal data to any third parties for their marketing or mailing purposes.
We do disclose or transfer your data or personal information to other companies, data processors or agents employed by us to perform any necessary functions on our behalf, but they are bound by our privacy policy and may not use this information for their own purposes.
In the event that The Crossways or any part of its business is sold to, or integrated with, another business, The Crossways may disclose your personal information to the new owners (and their professional advisers on the transaction) to be used by the new owners. The access of such specified third parties would be limited to the provision of this privacy policy including continuing to provide you with the same services and marketing information services as are currently provided by The Crossways.
- WEBSITE – COOKIES
To enhance your experience on our sites, many of our web pages use “cookies”. Cookies are small text files that we place in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personal information unless you choose to provide this information to us by, for example, registering at one of our sites. Once you choose to provide a web page with personal information, this information may be linked to the data stored in the cookie. A cookie is like an identification card. It is unique to your computer and can only be read by the server that gave it to you.
We use cookies to understand site usage and to improve the content and offerings on our sites. For example, we may use cookies to personalise your experience on our web pages (e.g. to recognise you by name when you return to our site). We also may use cookies to offer you products and services.
Cookies save you time as they help us to remember who you are. Cookies help us to be more efficient. We can learn about what content is important to you and what is not. We can revise or remove web pages that are not of interest and focus our energies on content you want.
If you want to control which cookies you accept. You can configure your browser to accept all cookies or to alert you every time a cookie is offered by a website’s server. Most browsers automatically accept cookies. You can set your browser option so that you will not receive cookies and you can also delete existing cookies from your browser. You may find that some parts of the site will not function properly if you have refused cookies.
Please be aware that if you do not configure your browser you will accept cookies provided by this website.
- EMAILS
We use a trusted third party to deliver emails on our behalf, and we may share your personal data with them in order that we can carry out certain functions, such as communicating about an enquiry, processing your order and to assist with the general running of our site. Whilst this party is based outside of the European Economic Area, they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.
We may also share your personal data with third party website agencies where this is necessary for us to carry out our obligations to you. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
- RESPONDING TO A DATA BREACH
In the unlikely event of any of the below data breaches occur, The Crossways will notify the Information Commissioner’s Office (ICO) without undue delay. If there is a risk to individuals affected, they too will be notified.
Access by an unauthorised third party
Deliberate or accidental action (or inaction) by a controller or processor
Sending personal data to an incorrect recipient
Computing devices containing personal data being lost or stolen
Alteration of personal data without permission
Loss of availability of personal data
- ACCESSING AND AMENDING YOUR DATA
If you would like a copy of the personal information we hold about you, please email us at datacontroller@thecrossways.co.uk or by writing to us at the following address:
Data Controller
The Crossways
Stocks Lane
North Wootton
Near Wells
Somerset
BA4 4EU
We do our best to ensure that all information held relating to you is kept up-to-date, accurate and complete. In this regard, we also rely on you to notify us if your information requires updating or deleting. We will respond to requests from you to update or delete your information in an efficient and timely manner.
Should you wish to withdraw your consent to any or all of your personal data in instances where we are required by law to collect this information, you agree and understand that we may not be able to provide or continue providing our products and services.
- CHANGES TO OUR PRIVACY POLICY
We regularly review our privacy policy and occasionally make changes so please check back frequently for any updates. This privacy policy was last updated on 24th May 2018.
- LEGAL ISSUES
This is a United Kingdom website and is subject to the laws of England and Wales and any disputes will be decided only by the courts of England and Wales. The Crossways will disclose personally identifiable information without your permission when required by law or, in good faith belief, that such action is necessary to investigate or protect against suspected criminal activities to The Crossways guests, visitors, associates or property (including this site) or to others.
Registered Office: The Crossways, Milton Priory House, Gate Lane, Wells, Somerset BA5 1UA, United Kingdom
